Dispute Resolution and Refund Policy

Dispute Resolution Procedure for Chamaz.com

Effective Date: 11-11-2022

1. Introduction

At Chamaz.com, we are committed to providing a platform that fosters collaboration and positive interactions among Chama groups and their members. However, we understand that disputes may arise within Chama groups, and we have established this Dispute Resolution Procedure to facilitate fair and efficient resolution.

2. Initial Dispute Resolution within Chama Groups

2.1. Chama Admin and Member Resolution

Chama groups on Chamaz.com are self-governing entities with their own rules, guidelines, and leadership structures. Our primary approach to resolving disputes is to encourage Chama admins and members to address issues internally within their respective Chama groups. This may include communication between members, consultation with the Chama admin, or following the group’s established dispute resolution procedures.

2.2. Chama Admin Responsibilities

  • Chama admins are encouraged to maintain open lines of communication with their group members.
  • Chama admins should establish and communicate clear rules and guidelines for dispute resolution within their Chama group.
  • Chama admins may mediate disputes, seek input from members, or facilitate discussions to resolve conflicts within the group.

3. Involvement of Chamaz.com

3.1. Chama Admin and Member Exhaustion of Group Resources

If Chama admins and members have exhausted their internal resources and still require assistance in resolving a dispute, they may contact Chamaz.com for further intervention.

3.2. Contacting Chamaz.com Support

To request intervention from Chamaz.com, please follow these steps:

  1. Contact our customer support team at [Contact Information].
  2. Provide detailed information about the dispute, including the Chama group name and the nature of the conflict.
  3. Our team will review the request and determine the appropriate course of action.

3.3. Chamaz.com Facilitation

  • Chamaz.com will review the information provided and assess the situation.
  • We will aim to facilitate communication between the parties involved in the dispute.
  • Chamaz.com may provide guidance, suggestions, or resources to assist in resolving the dispute.

4. Final Resolution by Chamaz.com

4.1. Chama Admin Cooperation

Chama admins and members are expected to cooperate fully with Chamaz.com in the resolution process. This may include providing additional information, participating in discussions, or adhering to any recommendations made.

4.2. Decision by Chamaz.com

Chamaz.com will make a final decision on the dispute resolution if it cannot be resolved at the Chama group level. Our decision will be based on the information provided and any applicable terms of service or community guidelines.

5. Compliance

All Chama admins and members using Chamaz.com are expected to comply with the decisions and recommendations made by Chamaz.com in the dispute resolution process.

Refund Policy for Chamaz.com

Effective Date: 11-112022

1. Refund Eligibility

Chamaz.com (referred to as “we,” “us,” “our,” or “Chamaz”) offers various services and products. Our refund policy varies based on the type of service or product you have purchased. Please review the specific refund eligibility criteria below:

1.1. Subscription Services

a. Monthly Subscriptions

We offer monthly subscription services. You may cancel your monthly subscription at any time, and you will not be charged for future months. However, we do not offer refunds for charges already processed.

b. Annual Subscriptions

For annual subscriptions, you may cancel within the first 30 days from the date of purchase for a full refund. After the initial 30 days, we do not offer refunds for annual subscription charges.

1.2. One-Time Purchases

We offer certain one-time purchase products and services. Refund eligibility for these products is as follows:

  • Digital Products: If you are dissatisfied with a digital product, you may request a refund within 30 days of purchase.
  • Physical Products: Refund eligibility for physical products is determined on a case-by-case basis. Please contact our customer support team to initiate a return and refund process.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [Contact Information] to initiate the refund process.
  2. Provide your order details and the reason for your refund request.
  3. We will review your request and respond within a reasonable timeframe.

3. Exceptions

Chamaz reserves the right to refuse refunds under the following circumstances:

  • If you violate our Terms of Service or any applicable policies.
  • If you have used our services or products in a way that violates the law.
  • If the request for a refund is made outside the eligible refund period specified in this policy.

4. Membership Cancellation

To cancel your Chama subscription and membership, please reach out directly to the Chama admin creator. The individual Chama group sets their own rules for membership entry and exit, and a member must adhere to said rules.

5. Contact Us

If you have questions or concerns about our refund policy or need assistance with a refund request, please contact us at [email protected].

Cancellation Policy for Chamaz.com

Effective Date: 11-11-2022

1. Cancellation of Chama Groups

1.1. Chama Admin’s Right to Cancel

Chama Admins have the authority to initiate the cancellation and deletion of their Chama groups on Chamaz.com. To do so, the Chama Admin must follow the specified procedure outlined below.

1.2. Cancellation Procedure for Chama Admins

To cancel and delete a Chama group, the Chama Admin must:

  1. Initiate a Group Resolution: The Chama Admin must convene a group meeting or discussion among the Chama group members to propose the dissolution and cancellation of the Chama.
  2. Group Resolution Vote: During the meeting, a vote among Chama group members must be conducted to determine whether the majority agrees to dissolve and cancel the Chama group.
  3. Notification to Chamaz.com: If the majority of Chama group members vote in favor of dissolution, the Chama Admin must notify Chamaz.com customer support of the group’s decision to cancel and delete the Chama. This notification should include the group’s name and a summary of the dissolution resolution.
  4. Chamaz.com Review: Chamaz.com will review the request to ensure compliance with the group’s decision and policies. Once confirmed, the Chama group will be canceled, and all associated data will be deleted.

2. Cancellation of Member Accounts

2.1. Member’s Right to Cancel

Individual Chama group members have the right to cancel their Chamaz.com accounts at any time, provided that all issues and obligations related to their participation in Chama groups are resolved.

2.2. Member Account Cancellation Procedure

To cancel their individual Chamaz.com accounts, members must:

  1. Resolve Chama Group Obligations: Before initiating the cancellation process, members are required to resolve any outstanding obligations, including financial commitments or disputes, within their Chama groups.
  2. Account Deactivation Request: Members can submit an account deactivation request through the Chamaz.com platform. This request should include the reason for account cancellation.
  3. Confirmation and Review: Chamaz.com will review the account deactivation request to ensure compliance with the platform’s policies. Once confirmed, the member’s account will be canceled.

3. Compliance

All Chama Admins and members using Chamaz.com are expected to comply with the procedures outlined in this Cancellation Policy. Cancellation of Chama groups or individual member accounts does not absolve members of their responsibilities or obligations related to their Chama groups.

Scroll to Top